Virgin Media customers are receiving a valuable upgrade at no extra cost as the UK internet service provider (ISP) introduces Smart Support nationwide. This new service offers around-the-clock assistance to ensure smooth operations throughout the year.
Smart Support automatically monitors broadband coverage and promptly provides help to users facing speed or connectivity challenges. It offers instant recommendations to address issues and prevent disruptions during activities like streaming or remote work.
Moreover, Virgin Media can remotely perform fixes overnight to avoid daytime disturbances. In cases of severe issues, customers may receive recommendations for WiFi Pod or Hub upgrades, with the option to schedule an engineer visit at no additional charge.
Gareth Lister, Director of Connectivity at Virgin Media O2, emphasized the importance of reliable connectivity, stating that Smart Support ensures customers remain connected by swiftly resolving any broadband issues. This service enhancement complements Virgin Media’s fast speeds and reliable network.
Virgin Media has confirmed that Smart Support will be available to all customers without any added fees, providing peace of mind and enhanced connectivity services.