An urgent warning has been issued to iPhone and Android users by O2 due to a new scam targeting customers in the UK. The fraudulent message being circulated to devices claims that SIM cards will be deactivated because customers have allegedly not accepted updated Terms and Conditions. The scam is concerning as it uses urgent language and appears to come from an official O2 number, making it harder to detect as fake.
For those with an O2 SIM card, it is crucial to be vigilant. The message states, “O2UK: IMPORTANT: Your SIM Card(s) will be inactive on 04/06/2026 because you have NOT signed our Terms and Conditions. Logon to sign.” Additionally, the message contains a link that directs individuals to a fake website aimed at stealing personal information. This stolen data could be used to access MyO2 accounts and potentially breach other online accounts.
Customers who receive messages indicating their O2 SIM is expiring should avoid clicking on any links. Instead, they should access their account via the official O2 website or app or contact the network directly to verify the message’s authenticity.
Murray Mackenzie, Director of Fraud Prevention at Virgin Media O2, highlighted the increasing sophistication of scammers. He emphasized the need for vigilance and encouraged reporting suspicious messages promptly.
To help customers stay safe, O2 has shared the following advice:
– O2 does not send texts requesting acceptance of new Terms and Conditions or threatening SIM deactivation.
– Remain cautious of urgent or threatening messages that pressure quick action.
– Exercise caution with messages from unknown numbers; genuine O2 messages often come from a verified “O2” sender name.
– Avoid clicking on unexpected text links; verify requests through the MyO2 app or by calling 202 from an O2 phone.
– If you have clicked on a suspicious link and provided login details, change your password immediately to safeguard your account.