Nestled in York for almost a century, the iconic chocolate bar KitKat has garnered global popularity since its inception in 1935 as Rowntree’s Chocolate Crisp. Operating under Nestlé’s ownership, the York factory serves as the hub for KitKat production, catering not only to the UK market but also to consumers worldwide.
Behind the scenes, a dedicated team of experts continuously enhances and modernizes the beloved treat while preserving its timeless flavor. Rob Jackson, a product and process specialist at Nestlé focusing on KitKat, embodies this commitment. Despite his unconventional background in forensic anthropology and teaching, Rob found his niche in the confectionery industry.
Emphasizing the dynamic nature of his role, Rob highlights ongoing improvements and sustainability initiatives within the production process. From experimenting with new ingredients to optimizing manufacturing techniques, the team strives to elevate KitKat’s quality while reducing environmental impact.
Maintaining high standards for a renowned product like KitKat involves a meticulous tasting process conducted by an in-house panel of expert tasters. These trained individuals provide objective feedback on flavor profiles, enabling the team to make informed decisions based on consumer preferences.
Reflecting on his career journey, Rob expresses satisfaction with the innovative and engaging nature of his work, finding joy even in challenging moments. As KitKat continues to symbolize York’s confectionery legacy after nine decades, Rob’s dedication ensures a sweet future for this cherished treat.