All EE customers are on high alert following a resurgence of a convincing text message scam in recent weeks. The scam involves a message prompting recipients to claim their “EE reward points” before they expire by clicking on a link that leads to a fake EE website. This scam aims to dupe individuals into providing personal information and money. Reports indicate a rise in such incidents this month.
Several EE users have taken to online forums to warn others about the scam. One user shared receiving a text about rewards and cautioning others to be vigilant when clicking on links. Another user admitted falling for the scam momentarily but realized it was a fraudulent scheme and took action to protect themselves.
Cybersecurity firm Phonely has noted an increase in scam reports on its platform, with messages being sent from random numbers posing as EE. Phonely advises mobile users to be wary of unexpected messages regarding rewards, prizes, or expiring benefits.
Phonely’s Marketing Director, Bryn Thompson, emphasized the deceptive nature of these texts, urging people to refrain from clicking on links in unexpected messages. Thompson recommends contacting mobile providers directly if uncertain about the legitimacy of a message.
EE has clarified that it does not operate a points or rewards program and has shared an example of the scam message to help customers identify it. The company advises customers to ignore such messages and avoid clicking on any embedded links.
The fraudulent text message from the scam reads, “The EE points program reminds you: Since you are a high-quality user of our company, we will give you some points as a gift. The points will expire in three working days. Please click on the link below to use your points to redeem prizes in time!”
EE emphasizes that the message is not from their company and urges recipients to avoid clicking on unknown links in text messages, refraining from responding or sharing personal or financial details.
In conclusion, if you receive a message from EE regarding reward points, exercise caution by refraining from clicking on links or disclosing personal information.