Nestled in York for almost a century, the iconic KitKat chocolate bar has been a staple in the confectionery industry since its inception as Rowntree’s Chocolate Crisp in 1935. The historic city continues to serve as the hub for KitKat production, now overseen by Nestlé, catering not only to the UK market but also to global consumers.
Behind the scenes at the York factory, a dedicated team of experts tirelessly works on enhancing and modernizing the beloved treat while preserving its timeless flavor that has delighted generations. Rob Jackson, a product and process specialist at Nestlé focusing on KitKat, embodies the dream of contributing to the production of one of the UK’s favorite chocolate bars.
Rob’s unconventional journey into the confectionery world began eight years ago, bringing a unique background in forensic anthropology and teaching to the table. His passion for practical applications of science led him to Nestlé’s global confectionery R&D center in York, where he found his niche in various roles within the company, culminating in his current diverse position at the factory.
Continuous innovation is at the core of Rob’s work, with a primary focus on sustainability initiatives to reduce carbon emissions throughout the production and supply chain. While exciting new chocolate bars are on the horizon, Rob remains tight-lipped about the details, maintaining the element of surprise for KitKat enthusiasts.
Maintaining the high standards of a globally recognized brand like KitKat involves a team of expert tasters who meticulously evaluate and describe subtle flavor differences objectively and scientifically. This data is crucial in shaping product decisions to align with consumer preferences.
Despite the challenges that come with his role, Rob finds immense joy and fulfillment in his work, emphasizing the excitement and enjoyment that each day brings. As KitKat celebrates its enduring legacy in York’s confectionery history, individuals like Rob continue to shape its bright future, ensuring that the iconic chocolate bar remains a symbol of tradition and innovation.